Refund Policy

Last Updated: May 20, 2025

1. General Policy

At DD Game, we strive to ensure your satisfaction with our services. This Refund Policy outlines the conditions under which we may issue refunds for purchases made on our platform.

2. Eligibility for Refunds

Refunds may be issued in the following circumstances:

2.1 Technical Issues

If you experience significant technical issues that prevent you from using our services as intended, and our support team is unable to resolve these issues within a reasonable timeframe, you may be eligible for a refund.

2.2 Unauthorized Purchases

If you discover unauthorized purchases made from your account, please contact our support team immediately. We may issue a refund after investigating the claim and confirming that the purchases were indeed unauthorized.

2.3 Accidental Purchases

In some cases, we may issue refunds for accidental purchases if the request is made within 24 hours of the purchase and the purchased items or credits have not been used.

2.4 Service Unavailability

If our services are unavailable for an extended period (more than 24 consecutive hours) and this affects your ability to use purchased items or credits, you may be eligible for a partial or full refund.

3. Non-Refundable Purchases

The following purchases are generally non-refundable:

  • Virtual currency or credits that have been partially or fully used
  • In-game items that have been consumed or used
  • Subscription fees for periods that have already elapsed
  • Purchases made more than 30 days ago

4. Refund Process

To request a refund:

  1. Log in to your DD Game account
  2. Go to "Account Settings" > "Purchase History"
  3. Select the purchase for which you want a refund
  4. Click "Request Refund" and provide the reason for your request
  5. Our support team will review your request and respond within 3-5 business days

Alternatively, you can contact our support team directly at support@ddgame.com.

5. Refund Methods

Refunds will be issued using the same payment method used for the original purchase. The time it takes for the refund to appear in your account depends on your payment provider and may take 5-10 business days.

6. Exceptions

DD Game reserves the right to make exceptions to this policy at its sole discretion. We may also refuse refund requests if we have reason to believe that the request is fraudulent or abuses our refund policy.

7. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last Updated" date.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: support@ddgame.com
Phone: +1 (555) 123-4567
Address: DD Game Headquarters, 123 Gaming Street, Game City, GC 12345