Frequently Asked Questions

Creating an account is easy! Click the "Sign Up" button on our website or app, fill in your details, verify your email address, and you're ready to go. You must be at least 18 years old to create an account.

To reset your password, click on "Forgot Password" on the login page. Enter your registered email address, and we'll send you a link to reset your password. Follow the instructions in the email to create a new password.

No, each user is allowed only one account. Creating multiple accounts is a violation of our Terms of Service and may result in all your accounts being suspended or terminated.

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), e-wallets (PayPal, Skrill, Neteller), bank transfers, and cryptocurrencies (Bitcoin, Ethereum). Available payment methods may vary depending on your location.

The minimum deposit amount is $10 or equivalent in your local currency. For cryptocurrency deposits, the minimum amount may vary based on current exchange rates.

To withdraw your winnings, go to your account dashboard, click on "Withdraw," select your preferred withdrawal method, enter the amount you wish to withdraw, and follow the instructions. For detailed steps, please visit our How to Withdraw page.

Withdrawal processing times vary depending on the method:

• E-wallets: 24 hours
• Credit/debit cards: 3-5 business days
• Bank transfers: 3-7 business days
• Cryptocurrencies: 1-24 hours after confirmation

Please note that first-time withdrawals may require additional verification, which can extend processing times.

We offer a wide variety of games, including slots, table games (blackjack, roulette, baccarat), poker, live dealer games, and specialty games. Visit our Games page to explore our full selection.

Yes, all our games use certified Random Number Generators (RNGs) to ensure fair and random outcomes. Our platform is regularly audited by independent testing agencies to verify the fairness and integrity of our games.

Yes, our platform is fully optimized for mobile play. You can access our games through your mobile browser or download our dedicated app for iOS and Android devices for an enhanced gaming experience.

To claim your welcome bonus, simply create an account and make your first deposit. The bonus will be automatically credited to your account. Make sure to check the minimum deposit requirement and any promo codes that may be needed.

Wagering requirements refer to the number of times you need to play through a bonus amount before you can withdraw any winnings from it. For example, if you receive a $100 bonus with a 30x wagering requirement, you'll need to place bets totaling $3,000 before you can withdraw any winnings associated with that bonus.

Yes, bonuses typically have an expiration date. The specific timeframe varies depending on the promotion, but most bonuses expire within 7-30 days of being credited to your account. Always check the terms and conditions of each bonus for the exact expiration period.

We use industry-standard encryption technology to protect your personal and financial information. Our platform employs SSL encryption, secure servers, and regular security audits to ensure your data remains safe. For more details, please review our Privacy Policy.

Identity verification is required to comply with anti-money laundering (AML) and know your customer (KYC) regulations. This process helps prevent fraud, underage gambling, and other illegal activities. Verification is typically required before your first withdrawal or when reaching certain deposit thresholds.

For verification, you'll typically need to provide:

• Proof of identity (passport, driver's license, or national ID card)
• Proof of address (utility bill, bank statement, or official government letter dated within the last 3 months)
• Proof of payment method (photo of credit/debit card showing the first 6 and last 4 digits, or screenshot of e-wallet account)